Customer Excellence Junior Agent - Student Worker
Are you looking for a part-time job to combine with your studies?
Are you curious and seeking new learnings?
If you can say yes to both of the above, you are ready to kick-start your career at Lunar, as we are looking to expand our diverse and inclusive Customer Excellence Team.
Take part in changing the way we bank!
At Lunar we are democratizing the power of money and changing the way we all bank, pay, and invest. Since starting in Aarhus in 2015, we've grown rapidly and are now a major player in the Nordics, with offices in Copenhagen, Aarhus and Stockholm 🚀
So who are we? Are we a tech company or a bank? Well, we're both, breaking free from the usual categories. Here, tech isn't just a cool add-on; it's the core of how we do things. With our own banking license, we go head-to-head with traditional banks. What sets us apart is the mix of tech and financial services, giving us the power to shake up a dusty industry that's ready for a change.
As we continue our journey to becoming the best everyday bank in the Nordics, we are looking for a Customer Excellence Junior Agent to help make sure we can ensure and maintain the high quality and level of service that we want to deliver.
What you will be doing
You will become a vital part of our team of student workers dedicated to providing support and excellent service for our highly valued users. Our responsibilities include providing our users assistance in a wide variety of situations, and we put an honor in helping all types of customers.
To thrive in this role
- You are empathic and supportive.
- You are adaptable – each customer has a different need; your role in customer service is dynamic.
- You prioritize teamwork – collaboration is vital when we are ensuring customer satisfaction.
Requirements
- Fluency in Danish and English is a must for effective communication.
- At least 2 more years left of study, and prior experience within service is advantageous.
Why you should pick us
- Development: We will set you up for success by providing a broad range of personal development tools. Ongoing dialogue with your team leader paves the way for your growth professionally and personally. We have a culture of advancement based on merit, and we provide opportunities to rise internally.
- Health benefits: We care about each other’s well-being. That is why we provide access to a wide range of activities – for example, mindfulness, padel tennis, and both running and cycling clubs. Furthermore, you might as well cancel your gym subscription, as you will have access to our brand-new fitness facilities.
- Reciprocation: You will obtain first-hand experience of working in a challenger bank promoting innovation and continuous learning. At the same time, the role offers a diverse range of tasks, giving you the opportunity to put your unique personality in your solutions and our ongoing journey together
Nice to know
📍The job is located in Copenhagen
🕰 10-20 hour workweek
🗓 Your shifts will be somewhere between 15.00-21.00 on weekdays and 10.00-17.00 on weekends and public holidays. Flexibility in relation to your studies and exams is of course provided.
Join the journey today!
Check out Lunar’s careers page for information on benefits and our interview process.
Curious to know what else we’re up to? Check out our LinkedIn, Instagram, and blog for the latest and greatest!
Depending on the regulations in the country you will be employed, we will ask to see or obtain information about your criminal record.
- Department
- Customer Excellence
- Role
- Student Worker // Customer Excellence Agent
- Locations
- Copenhagen, Denmark
- Employment type
- Part-time
Copenhagen, Denmark
About Lunar
We’re a 100% digital bank that helps you manage your money smarter.
Lunar is designed for you. We’re 100% digital, always accessible and we provide everything you need for your daily economy. That means smarter ways to manage your money, more control, easier investment tools, and no hidden fees.
Welcome to the future of banking.
Lunar was founded in 2015, and since then, we have employed more than 500+ skilled people in: Tech, Design, Business Development, HR, Compliance, Banking, Marketing, Communication, Support, and much more.
The journey is only getting started, this is your cue to join it. Apply now!
Customer Excellence Junior Agent - Student Worker
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