Customer Excellence Associate - Full Time
We are looking for a skilled and passionate Customer Excellence Associate who is eager to grow and develop within our organization. With us, you will play a crucial role in delivering first-class customer service experience to our valued customers.
As a Customer Excellence Associate at Lunar, you will:
Become part of a First Class team, dedicated to providing quality customer service to our many users.
Be a primary representative of our organization, and take part in evolving the bank of tomorrow.
Get access to a broad range of personal development opportunities and tools across multiple areas.
We believe that our employees are the key to our success and are committed to creating a supportive and positive workplace where everyone can thrive and grow. As part of our team, you will not only have the opportunity to impact our organization, but also contribute to make a positive impact on our customers' experience.
Your development opportunities:
At Lunar, we provide more than just a job – we offer a chance to invest in your future. We prioritize investing in your personal growth.
Ongoing dialogue with your leader will pave the way for development opportunities. We've had several talented employees branch out in either our Customer Excellence department or in other departments.
Access to courses and education within service, sales, and banking.
At Lunar we are democratizing the power of money and changing the way we all bank, pay and invest. We have grown by leaps and bounds since starting out in Aarhus in 2015 and are now considered a major player in the Nordics with offices in Copenhagen, Stockholm and Oslo, as well as employees working remotely across Europe.
As we continue to scale our impact, we are looking for a Customer Excellence Associate to help make sure we can ensure and maintain the high quality and level of service that we want to deliver.
You have worked within service and sales for at least 2 years.
Your communication skills are on point, both written and verbally, in Danish and English.
You know how to provide excellent service — and take pride in doing so.
You’re looking for a long-term job.
You thrive on feedback, and understand the importance of both giving and receiving it.
As our new Customer Excellence Associate, you will be part of our Customer Excellence team.
The team currently consists of more than 100 amazing individuals working across Denmark, Sweden, and Norway — all of them are focused on ensuring that our users love using Lunar — every day.
To us, being Customer Obsessed is more than just a buzzword. It’s a way of working.
If you are interested in being a part of an organization that prioritizes employee development and customer satisfaction, and if you are ready to take your career to the next level, then we are the right place for you. So don't hesitate to apply today and become part of our growing and dynamic team!
Nice to know
📍The job is located in Copenhagen
🕰 37 hour workweek
🗓 Your shifts will be between 8.00-17.00 every weekday
Check out Lunar’s careers page for information on benefits and our interview process.
#CustomerSupport #CustomerAgent #Kundeservice #Kundeservicemedarbejder #CustomerExcellence #LookingToHire
Depending on the regulations in the country you will be employed, we will ask to see or obtain information about your criminal record.
- Customer Excellence
- Customer Excellence Agent
- Copenhagen, Denmark
- Employment type
Lunar is a fintech company developing the new norm for everything money to a new generation of users.
We are synergizing with modern users and their lifestyle, and we centre our services around the ones who don't fit into the sharp definitions set out by the traditional banks.
We create the standards of tomorrow and we are proud to be unlike others. We facilitate change, demand progression, and most of all, we empower our users to control their money with maximum efficiency!
We are motivated by rethinking everything money. That's why we're using the latest technologies to create the solution of tomorrow - all available today!
The Lunar app provides a 100% digital way to manage your finances - both personal and business. Over 400.000 users in Denmark, Norway, and Sweden are already using the app, and with 5000+ 5-star ratings on Trustpilot, we have an army of advocates behind us!
Lunar was founded in 2015, since then, we have employed more than 500+ skilled people in: Tech, Design, Business Development, HR, Compliance, Banking, Marketing, Communication, Support, and much more.
That’s your cue! Apply now.
Customer Excellence Associate - Full Time
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