Welcoming new customers is at the core of our Lunar success. It's where trust is built, challenges are met, and real impact happens. We're seeking a senior leader with a hands-on approach and a passion for improving user experiences and growing our user acquisition. If you're ready to make a difference and lead by example, this is your chance to shine. Join us in shaping a brighter future for our customers.

At Lunar we are democratizing the power of money and changing the way we all bank, pay, and invest. We have grown by leaps and bounds since starting in Aarhus in 2015 and are now considered a major player in the Nordics with offices in Aarhus, Copenhagen, Stockholm, and Oslo.

Our Copenhagen team is growing and we’re looking for a new Team Lead to take on the responsibility of leading our Welcoming team in Copenhagen at our Bredgade office. The team consists of 15 full-time and 2 part-time employees. You will become part of the leadership team in the FCP Operations & Welcoming organization currently consisting of 3 other team leads covering the operational areas of Transaction Monitoring, Fraud, Sanction Screening, and ODD/OEDD in Copenhagen and Århus and report to Henriette, our Head of FCP Operations & Welcoming. There is therefore a great opportunity to gain knowledge about multiple aspects of the Financial Crime Prevention area.

The Welcoming team is responsible for all customer onboarding in Lunar - both consumer and business customers  - and is therefore a central and crucial contributor to Lunar's overall strategy. In Welcoming we work from both a customer mindset as well as a commercial awareness and equally important we ensure that Lunar complies with the regulations. We make sure we know our customers before welcoming them to Lunar. The quality aspect of the onboarding process is therefore a central factor in the team's success.

Your role will be to guide and manage the team towards achieving their goals - both on productivity as well as quality. Your main tasks are to foster a positive and productive work environment, bring stability to the team, and strengthen performance.

You preferably have experience within the financial sector and more specifically experience with business and consumer onboarding and KYC is a familiar area. You come from a leadership position with experience in leading employees in an operational unit. Experience in working with young professionals is a plus.

To thrive in this role we believe that you have previous experience in three core areas; People Leadership, Performance Management, and Operational quality and efficiency. Here’s what we mean:

People Leadership:

• You provide strong leadership to a diverse team of professionals, inspiring them to excel in their roles and grow within the organization.

• You understand that people come first and it’s through their performance and wellbeing that you succeed.

• You offer guidance, mentorship, and support to team members, promoting their professional development and helping them achieve their career goals.

• You lead by example, demonstrating a strong work ethic, positive attitude, and commitment to the team's success.

• You set direction through clear, strong, and transparent communication within the team.

• You facilitate effective communication towards stakeholders and the FCP Ops. & Welcoming Leadership team ensuring alignment on goals, priorities, and expectations.

Performance Management:

• You conduct regular performance evaluations for team members, providing constructive feedback and setting clear performance expectations.

• You identify opportunities for skills such as personal development and training to enhance team capabilities.

• You proactively take the difficult conversations and address poor performance - both related to business deliveries as behavior.

Operational awareness and quality-focused:

• Your lean mindset and experience with Operational Excellence are the foundation you stand upon making the engine room run smoothly, both in regards to efficiency and quality.

• You have a natural commercial awareness and you ensure that your customer mindset is reflected in the teams' performance

If you’re a people person who can bring people together and lead through change. Then we’re very excited to hear more about you!

Check out Lunar’s careers page for information on benefits and our interview process. 

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Depending on the regulations in the country you will be employed, we will ask to see or obtain information about your criminal record.