Do you want to be responsible for handling incident reports and securing internal and external communication with our stakeholders? Can you solve incidents and ensure top-tier user experience? 

Then maybe you are our new Incident Manager.

About you

You are a true fixer and troubleshooter and always see possibilities and solutions where others might see problems and dead ends. You are enthusiastic about taking ownership of and managing complex incidents and love to see things through. 

You have a flair for and desire to work with complex domains and distributed systems that are owned by several different teams and vendors. You are good at using your analytical skills and mindset to see the bigger picture and break the complex matters down into smaller sections and seeing them from a logical perspective in order to reach your goals. 

You are really excited about the opportunity to work with incident handling and problem management in a hyper agile startup environment, where no stone is left unturned. You have an agile mindset that drives continuous improvement for engineers and SME to detect and solve issues. 

So what will you be doing? 

As our new Incident Manager, you will be the main driver for coordinating and driving incidents of different severity when they occur. You will be responsible for coordinating squads work when they take any necessary steps to restore service and get the business back to operating normally as quickly as possible.

Your other responsibilities include:

  • Assessing the impact of incidents and writing communications to convey the business impact for Lunar and our users. 
  • Hosting post mortems to learn from incidents and prevent/mitigate future occurrences. 
  • Discussing and coaching teams on incidents and problem management processes.
  • Reporting to the FSA and securing internal and external communication.
  • Ensuring that Lunar is aligned with our SLA and incident processes as well as on-call planning. 

Your profile

  • You have +3 years of experience, ideally from the Banking sector or a tech company. 
  • You have a background in Business, Finance or Engineering. 
  • You have strong project and stakeholder management skills. 
  • It is not a requirement, but it is a plus if you have experience supporting IT teams or Operation Partners in resolving and coordinating high-severity problems, assessing impacts and identifying the root cause. 

What’s in it for you?

  • You’ll make your mark on the new digital bank in the Nordics, and your daily work-life will either be in Aarhus og Copenhagen.
  • Get great sparring with brilliant colleagues and the possibility to grow.
  • Casual tone, lots of laughs, and room for diversity. 
  • You’ll be a part of an entrepreneurial company full of drive and with great team spirit. Together we’ve already accomplished wonderful results, and we’re nowhere near done. 
  • At Lunar, we emphasize follow-up on the things we do, so we’re always learning - both as individuals and as a team.

We love diversity and all that sets us apart - that's what makes us awesome. Some are extroverted - some introverted. We don't all speak Danish, Norwegian or Swedish, but we all speak English. The most important thing is respect and understanding between one and another.

Is it you we are looking for?

Then don't hesitate to apply and maybe you will become our new colleague. 

Feel free to reach out to our Head of Cards & Payments, Jens Stürup at jst@lunar.app or Head of Technology, Kenneth Fiil at kfi@lunar.app. 

Can't wait to read your application! 🚀

Or, know someone who would be a perfect fit? Let them know!

Hack Kampmanns Pl. 10
8000 Aarhus Directions 70605454 View page

Copenhagen, Denmark

Østergade 26
1100 København Directions 70605454 View page

Be a part of our team!

Lunar consists of tech enthusiasts, design nerds, marketing experts, - birds of a feather flock together - you get the idea.

No matter our professional background, we all have a passion for making a difference in banking - and believe us we are trying! 

 

Already working at Lunar?

Let’s recruit together and find your next colleague.

email
@lunar.app
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