Would you like to be a key player when it comes to giving our Norwegian users a world-class support experience? Do you enjoy helping people, are you organized, and do you have a voice that makes people smile even through the phone? 

Really!? Wow, you’ve chosen the exact right job listing to look at! Keep reading.

A bit about you

As a person, you’re good at taking responsibility for the tasks that are assigned to you, and you are good at making sure that they reach their deadline. You see yourself in a role where you are in daily contact with many different parts of the organization, with the goal of always delivering the best possible help and service to our users. You know how an iPhone/smartphone works, maybe you’re already used to helping people make heads or tails of theirs. If you were to describe yourself, apart from words like funny and nice, you’d also use words such as - a quick learner and curious.

The role and tasks  

As part of Lunar’s journey, we’re now expanding our support team here in Norway - so we need more people on the ground to help our awesome Norwegian users. Therefore we need some cool new colleagues to join the journey. New colleagues that can help influence our new office, and make sure to establish the Lunar DNA in the Norwegian Support team.

In the role of Customer Service Supporter for our Norwegian users, you’ll become a pivotal part of Lunar. Our Support team is how we communicate with our users, and it is, therefore, important that you want to help and greet people with an awesome energy and a smile. Our users are always our main focus, and it is important to us that they have a great experience when they reach out to us for help.

This is where you come in - because as our new Customer Excellence Agent you will be a part of creating that experience.

As our new colleague, your primary tasks will consist of:

  • Answering phone calls and chat messages from Lunar’s users every day.
  • Onboarding of new users and making sure they have the best possible start with Lunar.
  • Providing app support.
  • Answering questions about our products from our lovely users and helping them out. 

As the majority of our communication with users is in writing, it’s important that you can flawlessly answer inquiries in Norwegian, both verbally and in writing. 

Your profile

  • You’re fluent in Norwegian both written and verbally. 
  • You might have similar experiences from the service industry.
  • You love speaking on the phone and enjoy the challenge of not knowing what the next call might be about.
  • You enjoy constant change in a fast-paced environment, and you are motivated by building the airplane while flying it. 
  • You have a get-things-done attitude and are a "fixer" by nature.

Mission: Building a new Nordic bank!  

At Lunar, we believe the Nordics need a new bank - still a place for people to get loans and pay their bills, but it’s done in a nicer and easier way. Instead of being built on legacy systems and heavy procedures, Lunar wishes to offer a fully digitized business model, where the goal is to create a lower cost base, and a leaner structure.

As a part of our Support team in Norway, your employment will be in Lunar which is the sister company to Lunar Bank - and your primary goal will be to help out our badass Norwegian users while people who are employed in the bank are building the bank and its services. 

What’s in it for you?

  • You’ll make your mark on the new digital bank in the Nordics, and your daily work-life will be in our awesome office in Oslo. 
  • You’ll try a bunch of different things, with more new stuff to come.
  • Get great sparring with brilliant colleagues and the possibility to grow.
  • Casual tone, lots of laughs, and room for diversity. 
  • You’ll be a part of an entrepreneurial company full of drive and with great team spirit. Together we’ve already accomplished wonderful results, and we’re nowhere near done. 
  • At Lunar, we emphasize follow-up on the things we do, so we’re always learning - both as individuals and as a team.
  • You’ll influence our new office in Oslo, and you’ll be a part of expanding Lunar’s Customer service.

Any questions?

If you have any questions you’re welcome to write to our Customer Support Manager in Norway, Sofie Gottlob Wollebekk at sgw@lunar.app.

We look forward to reading your application and will be interviewing potential candidates until we find our new colleague.

 

Or, know someone who would be a perfect fit? Let them know!

Oslo, Norway

Møllergata 6
0179 Oslo Directions support@lunar.app +45 70605454 View page

Be a part of our team!

Lunar consists of tech enthusiasts, design nerds, marketing experts, - birds of a feather flock together - you get the idea.

No matter our professional background, we all have a passion for making a difference in banking - and believe us we are trying! 

 

Already working at Lunar?

Let’s recruit together and find your next colleague.

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@lunar.app
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